Last updated: 14 September 2026

This Privacy Policy explains how personal data is collected and processed when you visit problematic.lt, place an order, contact us or otherwise use the PROBLEMATIC online store.

1. Data Controller

PROBLEMATIC is a brand and online store operated by UAB VADERO.

Legal name: UAB VADERO

Company code: 305622728

VAT number: LT100013391410

Registered office: M. K. Čiurlionio g. 111-5, LT-66249 Druskininkai, Lithuania

Email: shop@problematic.lt

UAB VADERO acts as the data controller for personal data processed through problematic.lt.

2. Personal Data We May Collect

name and surname;

email address and, where provided for delivery, telephone number;

billing and delivery address or selected parcel locker;

order, purchase, return and refund information;

payment status and transaction-related information received from payment providers;

communications sent to customer support;

IP address, browser, device and technical information;

cookie, analytics and website usage information, where applicable.

3. Why We Process Personal Data

We may process personal data to:

accept, process and fulfil orders;

process payments, returns and refunds;

arrange delivery and communicate order or delivery information;

provide customer support and respond to enquiries;

issue invoices and comply with accounting, tax and other legal obligations;

operate, secure and improve problematic.lt and prevent misuse or fraud;

send marketing communications where the customer has consented to receive them;

measure website performance and advertising effectiveness where the required cookie consent has been obtained.

4. Legal Bases

Depending on the processing activity, we rely on one or more of the following legal bases: performance of a contract or steps taken before entering into a contract; compliance with legal obligations; our legitimate interests in operating and securing our business; and consent where consent is required. Consent may be withdrawn at any time without affecting processing carried out before withdrawal.

5. Payments

Payments may be processed by third-party payment service providers made available at checkout. UAB VADERO does not need to store full payment-card details when those details are processed directly by the payment provider. Payment providers may process personal data under their own privacy terms.

6. Delivery and Service Providers

We may share only the personal data necessary to provide the relevant service with trusted providers, including parcel locker, courier and logistics providers, website hosting and IT providers, e-commerce infrastructure providers, payment processors, accounting providers, email services, analytics providers and advertising platforms.

For delivery, this may include your name, email address, telephone number, delivery address or parcel locker and shipment information.

7. International Transfers

Some service providers may process data outside Lithuania or the European Economic Area. Where this occurs, we use the safeguards required by applicable data-protection law.

8. Data Retention

Personal data is kept only for as long as necessary for the purpose for which it was collected and for any period required by applicable law. Order, invoice and accounting information may be retained for statutory accounting and tax periods. Customer communications may be retained for as long as reasonably necessary to resolve enquiries, disputes or legal claims. Marketing data is processed until consent is withdrawn or the person objects, unless retention is otherwise required by law.

9. Cookies

problematic.lt may use cookies and similar technologies required for the operation of the website, shopping cart and checkout. Analytics and marketing cookies are used only where permitted by applicable law and, where required, after consent. Users should be able to accept, reject or change non-essential cookie preferences through the website’s cookie settings.

10. Your Rights

Subject to applicable law, you may have the right to access your personal data, request correction or deletion, request restriction of processing, object to certain processing, receive data in a portable format where applicable, and withdraw consent where processing is based on consent.

Requests may be sent to shop@problematic.lt. We may ask for information reasonably necessary to verify the identity of the person making the request.

11. Complaints

If you believe your personal data has been processed unlawfully, you may contact us at shop@problematic.lt and you also have the right to lodge a complaint with the competent data-protection supervisory authority, including the State Data Protection Inspectorate of Lithuania.

12. Security

We use appropriate technical and organisational measures designed to protect personal data against accidental or unlawful loss, alteration, disclosure or access. No electronic transmission or storage method can guarantee absolute security.

13. Changes to this Policy

We may update this Privacy Policy when our services, technologies or legal obligations change. The current version will be published on problematic.lt with the date of the latest update.

14. Contact

PROBLEMATIC / UAB VADERO

Email: shop@problematic.lt

Registered office: M. K. Čiurlionio g. 111-5, LT-66249 Druskininkai, Lithuania